Legal

Refund and Cancellation Policy

Last updated: FILL IN — date the final text is published

Draft structure — not yet in force.

This page is a skeleton awaiting final legal drafting. The cancellation windows and fees depend on decisions that are still open, including how the statutory right of withdrawal applies to work performed at the customer's address and who is the counterparty owing the refund.

Stripe reads this page as the fulfilment policy. It must contain final text before the URL is submitted for review. Each section below states what belongs in it.

1. Scope

Which bookings this policy covers, and confirmation that it applies alongside the Terms of Service without contradicting them.

2. Cancelling before the mechanic sets off

The window in which a booking can be cancelled at no cost, how to cancel in the app, and confirmation that the full amount is refunded. FILL IN — the cancellation window, e.g. up to X hours before the booked time

3. Cancelling after the mechanic has set off

What is charged when the mechanic is already travelling — typically the call-out fee — and what is refunded. FILL IN — the fee retained

4. If the customer is not there, or the car is not accessible

What happens when the mechanic arrives and cannot carry out the work: how long the mechanic waits, what is charged, and how the booking is rescheduled.

5. If we cancel

What the customer receives if Mobile Mekano or the mechanic cancels, including full refund and how a replacement booking is offered.

6. Right of withdrawal (14 days)

Open decision. How the statutory 14-day right of withdrawal for distance contracts applies to consumers, the effect of the customer expressly requesting that the work start within that period, and the proportionate amount payable for work already carried out. Must match section 7 of the Terms of Service word for word in substance.

7. Work that was not carried out correctly

The customer's right to have the fault put right, the time limit for reporting it, when a refund is given instead of a re-do, and what evidence is needed.

8. Parts

Whether fitted parts can be returned, how manufacturer warranties on parts are handled, and what happens to a part that has been removed from the vehicle.

9. How to request a refund

The exact steps: contact info@zyntravision.com with the booking number, what information to include, and the acknowledgement time.

10. How refunds are paid and when

Refunds are returned to the original payment method (card, Klarna or Swish). State the processing time and note that the time for the money to appear depends on the customer's bank or payment provider. FILL IN — processing time, e.g. within X business days of approval

11. Disputes and chargebacks

Encouragement to contact us before raising a chargeback, how disputes are handled, and the referral route to the National Board for Consumer Disputes (ARN).

12. Contact

info@zyntravision.com
FILL IN — phone number and postal address