Last updated: FILL IN — date the final text is published
Legal name, organisation number, registered address and contact details of the company operating Mobile Mekano. Must match the Stripe account exactly.
Definitions of Platform, Customer, Mechanic, Booking, Service and Fees, so the rest of the document can refer to them unambiguously.
Open decision. States whether Zyntra Vision contracts directly with the customer and subcontracts the mechanic, or acts as an intermediary where the contract for the work is between customer and mechanic. This choice determines who is liable for the work, who owes the refund, and how the money flows. It must be settled before this section, section 9 and section 11 can be written, and it must be consistent with how the Stripe account is configured.
Requirements to create an account, minimum age, accuracy of the information provided, responsibility for account credentials, and grounds for suspension.
How a booking is made, at what point it becomes binding, what confirmation the customer receives, and how additional work discovered on site is approved and added.
Composition of the price (call-out fee, labour, parts), currency (SEK), VAT treatment, when payment is taken, accepted payment methods, and what happens if a payment fails. Must match the figures published on the Mobile Mekano page.
Open decision. Treatment of the 14-day statutory right of withdrawal for distance contracts with consumers, including the conditions under which the customer expressly requests that the work begin during the withdrawal period and what the customer then owes for work already performed. Wording here is prescribed by consumer law and should not be improvised.
Summary of the cancellation rules, cross-referencing the Refund and Cancellation Policy, which holds the detail. The two documents must not contradict each other.
Standard the work is performed to, any guarantee period on labour and parts, manufacturer warranties on parts, and what the customer must do to keep a guarantee valid.
Providing accurate vehicle information, ensuring the vehicle is accessible and legally parked where work can be carried out safely, being present or contactable, and any parking or permit costs.
Open decision. Allocation of liability for damage to the vehicle or property, insurance cover held, limitations of liability permitted under Swedish law, and what is excluded. Depends on the contracting model in section 3.
How to complain, the time limit for doing so, how the complaint is handled, and the escalation path.
Misuse of the platform, fraudulent bookings, abusive behaviour towards mechanics, and the consequences.
How changes are announced, notice period, and which version applies to a booking already made.
Swedish law, and the consumer's right to refer a dispute to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) and to the EU Online Dispute Resolution platform.
info@zyntravision.com
FILL IN — phone number and postal address